Verex MONITOR AFx Uživatelská příručka stáhnout pdf (Strana 106)

100

MONITOR AFx™ Director V4.1 User's Guide

500-9041 v4.1

Tip:

The most common reason for a failed

communications session is a faulty physical connection,

or incorrect communications settings. To set up an

initial panel connection, refer to "New Installation? Try

the Wizard!", or "Panel Connection Overview".

Panel Version Mismatch:

If you get an error due to a

"Panel Version Mismatch", ensure your panel version is

set correctly under:

AccountName

Account Information

(

Standard

tab) "

Panel Version

About Communication Errors

Sometimes, the MONITOR AFx Director

software will be unable to start

communications with the panel, or unable to

synchronize the data between the software

and the panel. This can be due to:

Critical / Failure Errors:

•

A serial cable / modem wiring or connection

problem;

•

An incorrect serial port selection, or incorrect

serial communications settings;

•

A 'TAPI' communications error;

•

A 'referential' data error (assignments to

certain items that don't exist either at the

panel or in the software);

Non-Critical Errors during a 'Normal'

Communications Session (You'll be Asked to

Correct These):

•

The same value being assigned to two

different items (e.g., two users with the same

card number);

•

Different settings for a single item (e.g., the

software says user 8 has card number 1234,

and the panel says user 8 has a different

card number).

These types of errors are typically caused by the same

item being edited through the software and by a local

admin. person at a system keypad.

Getting Details on an Update Error

To find out why a communications session

may have failed, view the details for the

specific session as described under "Viewing

the Status of Previous Communications

Sessions", previous.

Software vs. Panel Conflicts

(esp.

large systems

Differences between the software database and

settings entered locally through an LCD keypad can

be identified by selecting "

Check Database for

Conflicts

" from the

View

menu. For details, search

for that topic in the index.

As well, partial panel updates are indicated in the

user list (grid view) with special colours:

Yellow: Partial updates pending (some panels have

not been updated);

Green: Data for the user has been changed while

partial updates were pending (the user's settings at

the panels will be overwritten on next update). For

details on the "user" screen, refer to the topic on

Users

Correcting a 'Data Reception' Error

A "reception", "not responding", or "failed to

communicate" error can occur if the system

panel (or modem) has been powered down, or

if there is a problem with the serial cable, or

the serial/COM port selection or settings.

Troubleshooting Tip: If the status is listed as "Pending"

for an extended period of time, this may mean:

•

The communications software is not running on the

PC associated with the panel or modem. To check

for this, refer to "Ensure the Communications

Software is Running on the Specific PC(s)", previous.

Reminder: LCD/

telephone

symbol on the taskbar,

and "... Director-

Communications

.exe". For more

information, refer to "Ensure the Communications

Software is Running on the Specific PC(s)" near the

beginning of the panel communications topic.

•

The serial port on the specific PC is not responding.

In this case, try shutting down and restarting the PC.

Then, recheck your connection.

For a new system: Ensure the panel connection is

properly set up. For details, refer to "New

Installation? Try the Wizard!", or "Panel Connection

Overview".

Correcting Communication/Update Errors

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